FAQ

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Their iLearn accounts remain active, and they can access the platform via the Single Sign-On or, in case of any issues, using the Multi-factor Authentication (MFA).

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ProcedureLog in through iLearn external portal⚓

Procedure
  1. Go to https://icrc.lms.crossknowledge.com/external.⚓
  2. Click on Forgotten password?.⚓
  3. Enter the personal email address communicated to the HR department and click Send.⚓
  4. Follow the instructions enclosed in the email notification received from no-reply@crossknowledge.com to create your iLearn password.⚓
    Tip

    If you don't receive any email notification, check your spam inbox. If you still haven't received anything, contact your HR manager to ensure that your private email address is correctly entered in your HRspace profile.

  5. Go back to https://icrc.lms.crossknowledge.com/external and log in using your private email address as login and the password you just created.⚓
  6. Go to the next section to learn how to get started.⚓

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Their iLearn accounts remain active, and they can access iLearn via the iLearn login page using their ICRC email address and password. They can generate the password themselves while on mission, or contact the iLearn team (iLearn@icrc.org) if they no longer have access to their ICRC mailbox.

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To ensure all new and rehired mobile staff can access ICRC platforms (including iLearn) as early as possible, the Service Desk now systematically creates their IT profile as soon as their contract information becomes available, following this timeline:

ProcedureProcess:⚓

Procedure
  1. HR Shared Services enter the contract information in HRspace.⚓
  2. Within two working days, the GVA Service Desk creates the IT profile.⚓
  3. After an overnight sync, access is activated and communicated.⚓
Comments

For further information about this process, you can contact Christophe Deprez (cdeprez@icrc.org)

WarningException:⚓

If the Beginning of Mission (BoM) is in less than three days, the local Service Desk handles access instead.