TeleConnect user guide

You have decided in advance with the Service User or colleague that a remote session will be organized at a given date and time.

You schedule the session in advance. And connect to it when the scheduled day comes.

Use this link to connect to TeleConnect.

The connection is then made through your ICRC credentials.

You will land on the Homepage as below:

From the Menu "Invites", you click on the button "New invite"

Then, from the window that will pop up, you will select "Remote" service user.

Once you've clicked on the "invite" button under "Remote service user", you can fill in the form with the Service User or colleagues information. There, you will need to tick the box "Plan later" and select the date and time of your TeleConnect session. Finally, click on "send" to send the invitation (by email or telephone, depending on the information you indicated in the form).

Your consultation is now scheduled, and your Service User or colleague has received an email, What'sApp or SMS with the date and time of the consultation, as well as a link to test their device prior to the consultation.

To see your scheduled sessions, open the menu "invites". You will see the list of your sessions that are scheduled or still open.

You will see there the scheduled date of each session.

You need your Service User or colleague to connect to the link they received to be able to start the session.

It is not possible to open the session before the other person connects.

Once your Service User or colleague will be online, you will receive a notification (sound ringing), and see them in the waiting room as below:

The waiting room is also available from the Dashboard menu (homepage)

Make sure that any key points are recorded in the chat, for example in a health use case, the diagnosis recommendation or treatment recommendation if consulting with a specialist.

When you have finished the discussion, you click on "Terminate the session" and you can choose to :

a.) "Close" the case (where it is still possible to come back to the case up to 24h after, however all trace of the call will be deleted after 24h)

b.) "Terminate but keep opened" (where you can come back to the case later to send messages in the chat or make another call)

c.) Stay in the current session to resume the contact.

If you choose to close the case, you can download a pdf of the session (but only the start time and date and what has been written in the chat will be documented).